Our current shipping costs are shown below, Any delivery charges will also be indicated during the checkout, once your delivery address has been entered. If your country is not covered by us currently, please contact us and we will do our very best to help you.
On receipt of an order, we look to ship within 1 working day and deliveries typically take 5 - 7 days. If for any reason you've not received your goods 10 days after placing your order please contact us, so that we can investigate what has happened to your order.
Can I specify a different delivery address?
During the checkout process you will be asked to enter your desired delivery address. This can be different to the billing address you enter.
Can I change the delivery address after I've placed my order?
You can change your delivery address as long as your order has not yet left our shipping depot. In this case please send us a message / email containing your order number and your correct or new address to a member of our team.
Returns. Our policy lasts 1 month. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Any item, not in its original condition, damaged for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged or change size or colour. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Extreme pop LTD, Woodcroft, Coombe End, Kingston Upon Thames Kingston GB KT27DQ, United Kingdom.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to Extreme pop LTD, Woodcroft, Coombe End, Kingston Upon Thames Kingston GB KT27DQ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is defective from our side. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.